Customer Chargeback Specialist







At Neo, we empower people to get the most out of their money and time. We're a tech company reimagining everyday banking from the ground up to create rewarding experiences and build community for all Canadians. We're looking for passionate go-getters who want to move fast and create a lasting impact.

Neo Financial is looking for a full time Customer Chargeback Specialist to join our team in Calgary, AB. As Customer Chargeback Specialist, you will serve as the go-to person for handling customer chargeback situations, going the extra mile to assist customers, offering them the kind of help you would want to receive.

What you'll be doing:

  • Investigate cardholder dispute, recoup and resolve chargebacks
  • Evidence gathering and chargeback reporting to MasterCard
  • Process all incoming and outgoing chargeback claims, and submissions to MasterCard
  • Investigate situations of possible friendly fraud, compile evidence for disputes
  • Work to build out processes and procedures for various chargeback related issues
  • Work alongside the support team to develop best practices related to chargebacks.
  • Review transactions to determine whether items are chargeback eligible

Who we're looking for:

  • 1+ years experience dealing with chargebacks as an issuer.
  • Mastercard experience is preferred, but other Credit Card experience is welcome.
  • Able to excel in a team environment. Relates well to people from all backgrounds and fosters the teamwork approach
  • Very organized and capable of prioritizing tasks in a dynamic work environment
  • Demonstrated ability to handle customer issues resourcefully and with completeness compassion, polished communication and empathy
  • Someone with a desire to build. Neo is growing fast and we need someone who wants to own an important part of the credit card lifecycle.

What will help you succeed:

  • You care about people, and are the first person to offer a hand to help
  • You are energetic, resourceful, and able to react quickly and professionally in all situations
  • You like spotting patterns of issues, and proactively finding ways to fix them
  • You take ownership over your work and outcomes
  • You're an effective communicator with strong organizational skills
  • You’re passionate about building world-class products with a world-class team
  • You believe in The Golden Rule and think support should live and breath it
  • You have entrepreneurial DNA - you're excited to build a business from the ground up, are comfortable making decisions in the face of ambiguity, and aren't discouraged by the inevitable challenges that will arise along the way

What it’s like to work with us:

At Neo, you’ll be working with industry-leading technology that changes the way we live and realize a better financial future. It’s a serious deal, but that doesn’t mean we don’t know a thing or two about having fun. Our entrepreneurial environment gets our adrenaline pumping and beats the regular 9-5 job. We’re in it together, always. Gain hands-on experience and be part of the future.

About applying with Neo:

Please apply using Chrome, as applications are only supported using Chrome on desktop.

Neo Financial is an equal opportunity employer. We are excited to meet with and hire the top talent out there. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and may require a credit check.