Jr. Systems Administrator

Calgary

 • 

Engineering

 • 

Full-time

Apply

At Neo, we empower people to get the most out of their money and time. We're a tech company reimagining everyday banking from the ground up to create rewarding experiences and build community for all Canadians. We're looking for passionate go-getters who want to move fast and create a lasting impact.

Neo Financial is looking to hire a full-time Junior Systems Administrator to join our team in Calgary, AB. You will work directly with the engineering, product, and support teams during Neo's implementations of Zendesk, Talkdesk, and Salesforce; in addition to networking and supporting other tools (both desktop and SaaS). This is a challenging role that includes planning and implementing technical solutions and collaborating with teams throughout the organization. Make your mark alongside some of Canada’s most successful developers and tech minds.

What you'll be doing:

  • Serve as the primary system administrator for Zendesk and Talkdesk
  • Assist with systems administration (configuration, maintenance, and enhancement) of other 3rd-party business systems including Salesforce and Google Workspace (G-Suite)
  • Support our VPN connectivity and Endpoint Security solution for remote devices and work-from-home
  • Understand and prioritize stakeholder needs and translate their requests into application functionality
  • Design workflows for how tools should be used and document system setup and use
  • Perform troubleshooting as required. Lead problem-solving efforts that often involve a cross-departmental effort
  • Prepare reports to help teams make decisions, manage performance, and observe trends
  • Stay current with developments in systems administration technology and recommend ways for Neo Financial to improve its usage of these tools

Who we're looking for:

  • Proven SaaS systems administration and setup experience.
  • You are familiar with Zendesk (ideally the whole Zendesk Enterprise Suite i.e. Support, Guide, Explore, Talk, Chat) or similar customer support applications.
  • Solid grasp of CRM tools, ticketing systems, user management, and SaaS system deployments.
  • Familiarity with APIs used to connect systems; comfortable reading and understanding API documentation.
  • Ability to learn stakeholder needs, and find the tools to solve and even automate problems.
  • You enjoy looking at systems, how they work together and diving into the details to have a strong understanding of how each system works.

What will help you succeed:

  • Proven SaaS systems administration and setup experience.
  • You are familiar with Zendesk (ideally the whole Zendesk Enterprise Suite i.e. Support, Guide, Explore, Talk, Chat) or similar customer support applications.
  • Solid grasp of CRM tools, ticketing systems, user management, and SaaS system deployments.
  • Familiarity with APIs used to connect systems; comfortable reading and understanding API documentation.
  • Ability to learn stakeholder needs, and find the tools to solve and even automate problems.
  • You enjoy looking at systems, how they work together and diving into the details to have a strong understanding of how each system works.

What it’s like to work with us:

At Neo, you’ll be working with industry-leading technology that changes the way we live and realize a better financial future. It’s a serious deal, but that doesn’t mean we don’t know a thing or two about having fun. Our entrepreneurial environment gets our adrenaline pumping and beats the regular 9-5 job. We’re in it together, always. Gain hands-on experience and be part of the future.

About applying with Neo:

Please apply using Chrome, as applications are only supported using Chrome on desktop.

Neo Financial is an equal opportunity employer. We are excited to meet with and hire the top talent out there. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and may require a credit check.