Have questions? Need support?

We're here for you! Visit the Neo Financial Help Centre for answers to commonly asked questions or contact support 7 days a week.

Neo Financial Help Centre

You've got questions, we've got answers!

Find anything from application details to security tips.

Quick links to our most common support questions

Activate your card

Activate your physical card in seconds without logging into your account.

Use your virtual card

Use your virtual card to shop online, plus set up Google or Apple Pay for contactless payments.

View your statement

How to view your monthly credit statements online and setup customized alerts.

Pay your statement

Pay your statement online through another institution or with your Neo Savings account.

Sign in to your account

Sign in with the Neo Financial app or online, reset your password, and more.

Report a lost or stolen card

How to freeze your account, submit a report, and have a replacement card mailed to you.

Need to reach us?

Leave us a message

Submit a request or email support@neofinancial.com

Leave us a message 

Call us

Call our support team at

1 (855) 636-2265

7 days a week from 7:00 am to 8:00 pm MT

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The Neo Savings account is provided by Concentra Bank, a CDIC member institution, and is eligible for CDIC deposit protection. Deposits held in Neo Savings accounts are combined with eligible deposits held at Concentra Bank, for up to $100,000 of deposit protection, per category, per depositor.

Cards issued by ATB Financial pursuant to license by Mastercard International Inc. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Inc.


All product and company names are trademarks™️ or registered®️ trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Any product names, logos, brands, and other trademarks or images featured or referred to within the Neo website are the property of their respective trademark holders.

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