Trust and security

Next-generation security. Built around you.

Your money deserves a system that does more than react—it predicts, prevents, and protects.

About Ivy

Smarter protection, always on

Neo’s security stack doesn’t just defend against threats—it adapts to them. Always monitoring. Always learning. Always putting you first.

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24/7 monitoring

Our systems don’t sleep. AI-powered detection reviews every login, transaction, and activity across the Neo platform.

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Continuous verification

Access to your data is never assumed. Purchases, transactions, and account activity are verified in real time—not just when you log in.

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Real-time alert

Get instant notifications for purchases and money movements. Transparency means you can spot issues sooner.

Security that’s proven

We follow some of the highest standards in finance and go beyond basic regulatory requirements to help keep your money safe.

  • SOC 2 Type 2 and PCI-DSS certifications

  • Independent security audits

  • DIACC membership to fight fraud nationwide

  • Registered Money Services Business (FINTRAC) status

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Helping protect your cards

If something goes wrong, we’re here to help make it right.

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Mastercard Zero Liability

Unauthorized purchases aren’t your responsibility¹.

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Fraud and dispute resolution team

Our Specialists help to resolve issues quickly and fairly.

Security without downtime

Your security is never on pause. From patches to platform-wide upgrades, our infrastructure updates behind-the-scenes—so your security stays up to date without disruption.

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Get started today

Download the Neo app for next-generation security.