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Have questions? Need help?

Our friendly support team is here for you.

At Neo, you don’t need to wait for the next teller to get answers. We’re 100% digital and offer multiple ways to connect with us.

Connect with us through a few ways

Chat with us

You can ask questions to our virtual assistant 24/7 or chat with our team in real time during business hours.

7 days a week from 7:00 AM to 8:00 PM MST

Speak with us

Speaking with a human is always an option. Call our customer support line at 1-855-636-2265. 7 days a week from 7:00 AM to 8:00 PM MST.

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Learn from us

Visit the Neo Financial Help Centre to find answers to commonly asked questions.

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Write to us

Neo has your back. Questions? Comments? Concerns? Send us an email at and a member of our customer support team will be on it.

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What our customers have to say about us!

Love the rewards. Love this app. Easy to use, fast transactions and love the notifications when you're close to your limit, fraud detection, etc. Super smart credit card for Canadians. Finally!

Micki C.


The card is great – tons of cash back rewards at local businesses, really intuitive and helpful messaging about your credit, etc. And the app is awesome too, rewards map/search, granular card management, etc., that I've never seen for another credit card.

G. Jones


This is the best app and credit card service I've used. The layout is so aesthetically pleasing, the technology and the ease of use is so seamless. I can save money with an interest account, I can pay my credit card whenever I want and it's applied in real time… I get lots of cash back. I love this app and highly recommend it.

Sironika K.